Cancellation Policy & Terms of Service

We understand that things come up and cancellations are sometimes necessary. When this happens, please let us know as soon as possible. 

Now Boarding is a popular boarding facility, and we often have a waitlist. The sooner you’re able to let us know about your cancellation, the sooner we can accommodate other guests. 

Daycare Cancellations

If you need to cancel your daycare reservation, call us by 7 p.m. the night before and you won’t be charged a dime.

If you cancel after 7 p.m. the night before your daycare reservation or you don’t show up without notice, a $10 fee will be added to your account. 

If your cancellation fees reach $30, new reservation requests won’t be accepted and all upcoming reservations will be suspended until the balance is paid.

Note on our Mini Romp daycare cancellation policy: cancel by 7 p.m. Saturday night to avoid a charge. If you cancel after 7 p.m. Saturday or are a no-show, a $5 fee will be added to your account. If your Mini Romp Cancellation fees reach $15, we won’t accept new reservations and all upcoming reservations will be cancelled until the balance is paid.

 

Boarding cancellations

As of 4/9/2025, we will no longer be taking deposits for any reservation.

Cancellation Policy:

  • Non Holiday/Peak time reservations:

    • Please cancel at least 48 hours prior to the start of the reservation.

  • Holidays/Peak time reservations: 

    • Please cancel 2 weeks prior so we can get someone off of our waiting list. They will appreciate it!

Terms of service

We respect your privacy — plain and simple. Information you provide on our forms will never be sold to a third party.

Contracts

If you're a new client, you'll be asked to sign a contract when you check in.
You may view this contract here.

If you're renting the Outdoor Play Yard, you’ll be asked to sign an agreement.
You may view this agreement here.

Right to refuse service

Now Boarding does not admit animals requiring injectable medications including but not limited to insulin and subcutaneous fluids. We reserve the right to refuse services to animals we judge to be:

  • Aggressive to people or other animals

  • Not current on all required vaccines

  • In poor health

  • Experiencing a flea and or tick infestation

  • Experiencing a disclosed or undisclosed illness