Boarding is available 24 hours a day, 365 days a year. Grooming is available from 10 a.m. to 6 p.m. Wednesday to Sunday. Baths are available 7 days a week. Daycare is available everyday from 6 a.m. – 6 p.m. Airport transportation is available 24 hours a day, 365 days a year.

All dogs are let out into their run three to four times per day. All pets receive 20-30 minutes of one on one time with a staff member daily.

We are big advocates of training and will encourage good behavior while your pet is in our care. However, with the number of pets we care for each day we will not be able to provide your pet with the same type of training they receive at home.

Yes, please provide any treats that you would like your pet to have. We will be happy to give your pet treats up to three times per day. Note: We do not allow pig’s ears and rawhides for dogs as they can be choke hazards.

Unfortunately, we do not have the proper staff to care for diabetic pets.

Yes, we offer parking and transportation service to the airport.

Airport transportation is complimentary when parking your vehicle with us.

The charge is $11 per day. Parking rates are based on a minimum 24-hour period that begins at your check-in time. On the day you check in your pet, you will only be charged for a pro-rated half or full day period based on your check-out time.

On average you should allow 15-20 minutes after your check-in for transportation to the terminal.

Both the Lindbergh and Humphrey terminals are served by the Now Boarding transportation.

No, your car must be parked with us the entire stay to be eligible for our complimentary airport transportation.

Unfortunately you cannot. It is a service that we can only offer to our boarding customers.

Pets must be vaccinated against the following:

Dogs: Rabies, distemper, parvovirus and bordetella
Canine guests must receive an intranasal bordetella vaccine at least 48 hours BEFORE check in. Injectable bordetella vaccines must be given 14 days BEFORE check in.

Cats: Rabies and distemper

Ferrets: Rabies and distemper

Simply click on the new guest information form to get started. If you have already registered, continue to the guest reservation request form. Once your forms are submitted we will contact you promptly to confirm.

We have no policy regarding when a reservation needs to be made, but all reservations are accepted based on availability. The earlier you make a reservation the better chance you can reserve the suite size you prefer.

Make the reservation as soon as you know you will be using our services. We expect to be at capacity during peak holiday periods. Suite availability can become limited.

No, once you have filled out the new client form you will be in our system and all you will need to do is call us for future reservations.

Reservations are required. Boarding, daycare and grooming are subject to availability.

We ask that you notify us of the cancellation at least 48 hours prior to the reservation.

If you have filled out our online express check-in form your check in should take no longer then five minutes. If you have not filled out the form, please allow 10-15 minutes for your check in.

Review our rates.

No, we do not charge a late fee for a later check out time, but if your pick up time falls within a new 12 hour increment you will be charged for that period.

There is no extra charge for holidays.

We use Southview Animal Hospital for our emergency care.  We also have several veterinarian technicians on staff.  

Yes, we will notify you if your pet experiences a medical emergency. You will decide the course of action, but if you cannot be reached Now Boarding will act in the best interest of your pet.