Now Boarding considers the following to be Major Holidays: 

Memorial Day (this includes the weekend prior)

Fourth of July

Labor Day (this includes the weekend prior)

Thanksgiving (this includes the weekend following)

Christmas Eve through New Year’s Day

Weekend as used above is defined as Saturday and Sunday

These Holidays pertain to our deposit policy and to some restrictions associated with Packages.

Daycare Late Pick-Ups and Fees. Daycare hours are 6:00 a.m. to 6:00 p.m. Monday through Saturday and 1:00 p.m. to 5:00 p.m. on Sunday*.  Owners who do not pick up their pets by the close of daycare will incur late pick up charges. Charges incurred will be $5.00 for every 30 minutes following the close of daycare. After two and a half hours following the close of daycare, the pet will be boarded at our normal daily rate with "daycare with boarding" charges added for the day spent in daycare.

*Please see our Services page for further restrictions on our Sunday Mini Romp daycare program.

Boarding is available 24 hours a day, 365 days a year. Grooming is available Monday through Sunday. Please call for appointment and cost estimates. Daycare is available Monday through Saturday from 6 a.m. – 6 p.m.. A Mini Romp for small dogs 20 pounds or less and over 6 months of age is available on Sunday from 1 p.m.5:00 p.m. Airport transportation is available 24 hours a day, 365 days a year.

All dogs are let out into their individual outdoor run three times per day. Complimentary exercise is provided for all dogs.  This exercise is either a 15 minute one on one with a staff person or a 40 group play (NOTE:  Dog must have an approved behavior assessment for the group play option.)  Additional one on one exercise is also available for a nominal fee.

Cats are given a 30 minute cuddle time each day.  Additional cuddle time is available for a nominal fee.

We are big advocates of training and will encourage good behavior while your pet is in our care. However, with the number of pets we care for each day we will not be able to provide your pet with the same type of training they receive at home.

Yes, please provide any treats that you would like your pet to have. We will be happy to give your pet treats up to three times per day. Note: We do not allow pig’s ears and rawhides for dogs as they can be choke hazards.

Unfortunately, we do not have the proper staff to care for diabetic pets.

Yes, we offer parking and transportation service to the airport.

Airport transportation is complimentary when parking your vehicle with us.

The charge is $11 per day. Parking rates are based on a minimum 24-hour period that begins at your check-in time. On the day you check in your pet, you will only be charged for a pro-rated half or full day period based on your check-out time.

On average you should allow 15-20 minutes after your check-in for transportation to the terminal.

Both the Lindbergh and Humphrey terminals are served by the Now Boarding transportation.

No, your car must be parked with us the entire stay to be eligible for our complimentary airport transportation.

Unfortunately you cannot. It is a service that we can only offer to our boarding customers.

Effective September 22, 2010, reservations made for stays over Memorial Day (including the weekend prior), Fourth of July, Labor Day (including the weekend prior), Thanksgiving (including the weekend following) and Christmas Eve through New Year’s Day will require a $50 deposit.
If you keep your reservation, we'll simply apply the $50 applied to your final bill.  If you cancel your reservation with notice of less than 14 days your deposit will be forfeited. 
Please note that if you make your Holiday reservation before the 22nd, the deposit fee will be waived.
Please call us if you have any questions regarding this new policy.  We appreciate your cooperation and understanding.

Pets must be vaccinated against the following:

Dogs: Rabies, distemper, parvovirus and bordetella
Canine guests must receive an intranasal bordetella vaccine at least 48 hours BEFORE check in. Injectable bordetella vaccines must be given 14 days BEFORE check in.

Cats: Rabies and distemper

Ferrets: Rabies and distemper

Simply click on the new guest information form to get started. If you have already registered, continue to the guest reservation request form. Once your forms are submitted we will contact you promptly to confirm.

We have no policy regarding when a reservation needs to be made, but all reservations are accepted based on availability. The earlier you make a reservation the better chance you can reserve the suite size you prefer.

Make the reservation as soon as you know you will be using our services. We expect to be at capacity during peak holiday periods. Suite availability can become limited.

No, once you have filled out the new client form you will be in our system and all you will need to do is call us for future reservations.

Reservations are required. Boarding, daycare and grooming are subject to availability.

We ask that you notify us of the cancellation at least 48 hours prior to the reservation.

If you have filled out our online express check-in form your check in should take no longer then five minutes. If you have not filled out the form, please allow 10-15 minutes for your check in.

Review our rates.

No, we do not charge a late fee for a later check out time, but if your pick up time falls within a new 12 hour increment you will be charged for that period.

There is no extra charge for holidays.

We require the following vaccinations for pets:

• Cats - Rabies and Distemper
• Dogs - Rabies, Distemper, Parvovirus, Bordatella**
• Ferrets - Rabies and Distemper
• Others - We currently do not require vaccinations for any pets other than those listed above.  Please note this policy may change without notice in the future.  

**  If expired or never given before, the Intranasal Bordatella vaccine must be given 48 hours prior to the pet staying with us.  If expired or never given before, the Injectable Bordatella vaccine must be given 14 days prior to the pet staying with us.

We recommend the following items:

FOOD: Please bring your pet's food and treats. Providing the normal diet will help to avoid any tummy upsets during their stay. It is recommended that you bring an extra days worth of food in the event that your travel is delayed. Should your pet run out of food, we will provide food until your return for charge of $2.00 per day per pet.

MEDICATION AND SUPPLEMENTS: We will gladly administer  non-injectable medications and supplements to your pets. Please bring the medication(s) and supplements along with clear instructions as to how and when it is to be given.   

BEDDING: We want your best pals to be extra comfy and cozy so feel free to bring a familiar blanket or bed if you wish. All blankets/beds must be machine washable in a standard size washer. Please do not bring comforters, quilts or sleeping bags. Now Boarding is not responsible for lost or damaged items.

TOYS:  You are welcome to bring up to three of your pet's favorite toys.  For the safety of your pet, we do ask that you not bring raw hides, pigs ears or rope toys due to the potential for choking.

Please  label all of your pet's belongings prior to check-in.

We use Southview Animal Hospital for our emergency care.  We also have several veterinarian technicians on staff.  

Yes, we will notify you if your pet experiences a medical emergency. You will decide the course of action, but if you cannot be reached Now Boarding will act in the best interest of your pet.