FAQs about the future of Now Boarding

Why is Now Boarding suspending operations?

Unfortunately, with most travel halted and many clients working from home due to COVID-19, Now Boarding is operating at a fraction of its pre-COVID levels and far below its total capacity. Although daycare and grooming recently resumed, those services do not generate enough revenue to make the business sustainable. Even our most optimistic projections suggest that Now Boarding will suffer significant losses if it continues to operate in the current economic climate. As a result, the Now Boarding board of directors has made the difficult decision to suspend operations for the foreseeable future.

When will Now Boarding services end?

Now Boarding will continue to provide services through Wednesday, July 15, 2020. The long-term future of Now Boarding remains uncertain. We operate under a lease agreement with the Metropolitan Airports Commission (MAC), and the Now Boarding board and senior leaders are currently working with MAC to determine if there are any workable options for resuming operations when the current crisis ends. We will provide an update when those negotiations conclude.

What about my boarding reservation?

Now Boarding will honor reservations through Wednesday, July 15, 2020. If you have a reservation scheduled to check out after that date, a staff member will contact you with cancellation information. We have prepared of list of other businesses in the Twin Cities that provide similar services to support your provider transition.

How are Now Boarding staff impacted by this decision?

Unfortunately, 31 positions at Now Boarding will be eliminated as a result of this change. AHS is exploring options to provide new opportunities in that organization for Now Boarding staff who will be laid off.

Will Now Boarding ever reopen?

The long-term future of Now Boarding remains uncertain. We operate under a lease agreement with the Metropolitan Airports Commission (MAC), and the Now Boarding board and senior leaders are currently working with MAC to determine if there are any workable options for resuming operations when the current crisis ends. We will provide an update when those negotiations conclude.

What will happen to the Now Boarding facility?

Should suspension of services become permanent, the Now Boarding facility will revert to the Metropolitan Airports Commission when our lease expires or is terminated.