The following are positions for we are always accepting applications:

Front Desk Specialist:

Position Title:           Front Desk Specialist                                                  

Reports to:                 Operations Manager

Status:                        Non-Exempt, Part-time 

Purpose:   To represent the services of our company to the public through personal contact, telephone inquiries, check-in and guest services. Additionally, ensure customers are met by a welcoming environment.

Essential Responsibilities:

• Take direction from Front Desk Coordinator or Shift Lead as to daily tasks and responsibilities
• Greet customers in person and on the phone and promptly respond to routine customer inquiries and questions
• Actively assist customers when checking in or checking out
• Accurately process reservations.  Ensure proper documentation and information is obtained to provide accurate services to guests
• Develop positive relationships with customers, gathering and sharing information about animals with their owners
• Responsibly handle cash, check and credit transactions and adhere to procedures with respect to all receivables
• Carry out housekeeping and cleaning procedures as assigned      

Qualifications Required:

·         High school education or equivalent

·         Must have strong customer service skills and focus

·         Ability to multi-task in a hectic environment

·         Minimum one year of work experience in retail or customer service position involving personal contact with customers

·         Preferred candidates will have knowledge of dogs, cats and other companion animals

·         Good organizational skills and ability to follow directions

·         Good problem solving skills and ability to work cooperatively with a diverse group of people

·         Must be able to communicate with public in a positive manner

·         Must communicate clearly and effectively in English

·         Basic computer and typing skills 

·         Ability to work well under pressure

·         Ability to work as a team member and individually

·         Available to work a flexible schedule that may include nights, weekends, and some holidays

This position description is intended to describe the general content and/or requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Boarding Specialist:

Position:  Boarding Specialist

Reports to:  Operations Manager

Status:  Non-Exempt, Part-time

Purpose:   Provide quality service and care to animals in the Boarding Department 

Essential Responsibilities:

• Take direction from Boarding Coordinator or Shift Lead as to daily tasks and responsibilities
• Greet and welcome customers and pets in a friendly and professional manner
• Maintain animal suites and areas at the highest practical level of cleanliness
•   Regularly demonstrate sincere concern for the care, attitudes and behaviors of pets and the relationship they have with their owners
•   Recognize and perform specific care needs as communicated or written by owners and in accordance with company policy and procedures, ensuring the safety of each pet
•   Responsible for following approved procedures and policies
•   Willingly assist internal staff in all NOW Boarding programs and special events
•   Communicate effectively and professionally with co-workers, management and the public at all times
• Provide animals in our care with individual walk, play, and exercise time on a daily basis
• Document information on animals in our care in accordance with prescribed procedures
•  Ensure the facility’s cleanliness at all times
•  Janitorial duties may include: taking out trash and pet waste, hosing, use of the squeegee to maintain dry floors, sweeping, mopping, restocking supplies, overall cleaning and maintenance
•  Prepare for the following day
• Perform other duties as assigned

Work Environment: 

Qualifications Required:

• High school diploma or GED required
• Prior experience in boarding or kennel environment
• Good communications skills
• Must be able to handle the physical and emotional aspect of work in an animal care environment.
• Ability to show compassion, patience and enthusiasm while interacting with the animals in our care
•   Available to work a flexible schedule that may include nights, weekends, and some holidays
• Ability to work well under pressure
• Ability to work as a team member and individually

 This position description is intended to describe the general content and/or requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.