Front Desk Specialist

Reports to: Front Desk Supervisor
Status: Non-Exempt, Part-time

Purpose: To represent the services of our company to the public through personal contact, telephone inquiries, check-in and guest services. Additionally, ensure customers are met by a welcoming environment.

Essential Responsibilities:

• Take direction from Front Desk Supervisor or Coordinator as to daily tasks and responsibilities
• Greet customers in person and on the phone and promptly respond to routine customer inquiries and questions
• Actively assist customers when checking in or checking out
• Accurately process reservations.  Ensure proper documentation and information is obtained to provide accurate services to guests
• Develop positive relationships with customers, gathering and sharing information about animals with their owners
• Responsibly handle cash, check and credit transactions and adhere to procedures with respect to all receivables
• Carry out housekeeping and cleaning procedures as assigned    

Qualifications Required:

• High school education or equivalent
• Must have strong customer service skills and focus
•  Ability to multi-task in a hectic environment
• Minimum one year of work experience in retail or customer service position involving personal contact with customers
•  Preferred candidates will have knowledge of dogs, cats and other companion animals
• Good organizational skills and ability to follow directions
• Good problem solving skills and ability to work cooperatively with a diverse group of people
• Must be able to communicate with public in a positive manner
•  Must communicate clearly and effectively in English
• Basic computer and typing skills
• Ability to work well under pressure
• Ability to work as a team member and individually
• Available to work a flexible schedule that may include nights, weekends, and some holidays

This position description is intended to describe the general content and/or requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.