Daycare Specialist

Reports to:  Operations Manager

Status:  Non-Exempt, Full-time or Part-time

Purpose:   Responsible for providing day care for animal guests

Essential Responsibilities: 

• Take direction from Daycare Coordinator or Shift Lead as to daily tasks and responsibilities 
• Greet and welcome customers and pets in a friendly and professional manner 
• Regularly demonstrate sincere concern for the care, attitudes and behaviors of pets and the relationship they have with their owners
• Recognize and perform specific care needs as communicated or written by owners and in accordance with company policy and procedures, ensuring the safety of each pet 
• Document information on animals in our care in accordance with prescribed procedures
• Prepare play areas with water and a safe environment for dogs 
• Supervise dogs in play areas at all times and recognize and immediately address signs of aggression or other behavior issues
• Clean feces or urine as soon as possible to ensure cleanliness and minimize diseases and smell 
• Responsible for following approved procedures and policies 
• Willingly assist internal staff in all NOW Boarding programs and special events
• Communicate effectively and professionally with co-workers, management and the public at all times 
• Ensure daily checklist of section is completed
• Clean and return all personal belongings to pet’s owner at the end of their stay 
• Ensure the facility’s cleanliness at all times 
• Janitorial duties may include: taking out trash and pet waste, hosing, use of the squeegee to maintain dry floors, sweeping, mopping, restocking supplies, overall cleaning and maintenance 
• Prepare for the following day 
• Perform other duties as assigned

Work Environment:  

• Exposure to unpleasant odors
• Work requires restraining, lifting, and carrying animals and cages 
• Possibility of being bitten or scratched
• Exposure to outdoors

Physical Demands:  

• Individual will have extended periods of standing and walking
• May need to bend, stoop and stretch for purposes of filing and lifting and moving of supplies of up to 50 lbs
• NOTE:  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Qualifications Required:

• High School graduate or equivalent required
• Two years prior experience in boarding, kennel or day care environment
• Excellent verbal communication skills
• Experience with dogs and cats
• Professional and positive attitude and ability to work with all levels of employees and the general public
• Available to work a flexible schedule that may include nights, weekends, and some holidays.
• Good communications skills
• Must be able to handle the physical and emotional aspect of work in an animal care environment.
• Ability to work well under pressure
• Ability to work as a team member and individually
• Ability to show compassion, patience and enthusiasm while interacting with the animals in our care

This position description is intended to describe the general content and/or requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.