Position:  Boarding/Front Desk Specialist—Overnights 

Reports to:  Operations Manager 

Status:  Non-Exempt, Part-time 

Purpose:   This position combines the work of boarding, front desk services and general facility cleaning during the overnight shift. Work involves general facility janitorial tasks, general care and exercise of pets, working with customers to check their pets in and out of the facility, responding to customer requests and inquiries on the telephone and in person. Work is performed in accordance with standard policies and procedures. Work is performed under general direction of the Overnight Coordinator and the Operations Manager and is reviewed through observation of results. 

Essential Responsibilities:

• Take direction from Overnight Coordinator as to daily tasks and responsibilities; those tasks will often be carried out without onsite supervision.
• Perform routine janitorial duties including, but not limited to:  cleaning floors, cleaning restrooms, taking out trash and pet waste, hosing, use of the squeegee to maintain dry floors, dusting and vacuuming
• Regularly demonstrate sincere concern for the care, attitudes and behaviors of pets and the relationship they have with their owners
• Recognize and perform specific care needs as communicated or written by owners and in accordance with company policy and procedures, ensuring the safety of each pet
• Responsible for following approved procedures and policies
• Willingly assist internal staff in all NOW Boarding programs and special events
• Communicate effectively and professionally with co-workers, management and the public at all times
• Maintain animal suites and areas at the highest practical level of cleanliness
• Greet and welcome customers and pets in a friendly and professional manner
• Answer phones and respond to customer requests and inquiries in a friendly and professional manner
• Document information on animals in our care in accordance with proscribed procedures
• Perform other duties as assigned

 Work Environment: 

• Ability to work with all animals in our care (ex. Dogs, cats, birds, exotics etc…)
• Environment can be dirty, wet and humid 
• Exposure to unpleasant odors 
• Work requires restraining, lifting, and carrying animals and cages  
• Possibility of being bitten or scratched 
• Exposure to outdoors

 Qualifications Required:

• High school diploma or GED required
• Prior customer service experience required
• Prior experience in boarding or kennel environment preferred
• Good communications skills
• Must be a self-starter and able to manage tasks and time without supervision
• Basic computer and typing skills
• Must be able to handle the physical and emotional aspect of work in an animal care environment.
• Ability to show compassion, patience and enthusiasm while interacting with human clients and the animals in our care
• Available to work overnight shifts (9:30 p.m. to 6 a.m.) including weekends and holidays
• Ability to work well under pressure
• Ability to work as a team member and individually

This position description is intended to describe the general content and/or requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.