Boarding Specialist

Reports to:  Operations Manager

Status:  Non-Exempt, Part-time

Purpose:   Provide quality service and care to animals in the Boarding Department

Essential Responsibilities:

• Take direction from Boarding Coordinator or Shift Lead as to daily tasks and responsibilities
• Greet and welcome customers and pets in a friendly and professional manner
• Maintain animal suites and areas at the highest practical level of cleanliness
• Regularly demonstrate sincere concern for the care, attitudes and behaviors of pets and the relationship they have with their owners
• Recognize and perform specific care needs as communicated or written by owners and in accordance with company policy and procedures, ensuring the safety of each pet
• Responsible for following approved procedures and policies
• Willingly assist internal staff in all NOW Boarding programs and special events
• Communicate effectively and professionally with co-workers, management and the public at all times
• Provide animals in our care with individual walk, play, and exercise time on a daily basis
• Document information on animals in our care in accordance with prescribed procedures
• Ensure the facility’s cleanliness at all times
• Janitorial duties may include: taking out trash and pet waste, hosing, use of the squeegee to maintain dry floors, sweeping, mopping, restocking supplies, overall cleaning and maintenance
• Prepare for the following day
• Perform other duties as assigned

Work Environment:  

• Ability to work with all animals in our care (ex. Dogs, cats, birds, exotics etc…)
• Environment can be dirty, wet and humid
• Exposure to unpleasant odors
• Work requires restraining, lifting, and carrying animals and cages
• Possibility of being bitten or scratched
• Exposure to outdoors

Qualifications Required:

• High school diploma or GED required
• Prior experience in boarding or kennel environment
• Good communications skills
• Must be able to handle the physical and emotional aspect of work in an animal care environment.
• Ability to show compassion, patience and enthusiasm while interacting with the animals in our care
• Available to work a flexible schedule that may include nights, weekends, and some holidays
• Ability to work well under pressure
• Ability to work as a team member and individually

This position description is intended to describe the general content and/or requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.